Replacement Policy

A product at House Off Tag passes a quality check twice; before inbounding and before being dispatched. However, if you have received a product from House Off Tag that is defective or not up to your satisfaction, you can raise a refund or replacement request by sending an email to

In case of tampered packaging, the customer is required to reject the delivery or share negative Proof of Delivery remarks. If the delivery has been accepted, we need an unboxing video to qualify the issue for a refund or replacement.

To ensure a quick and smooth resolution, you should provide the following information while raising a refund or replacement request.

The common requirements are as follows.

  • House Off Tag’s six-digit Order ID
  • Image of the UID Label / Barcode Sticker
  • Images with the product in full view
  • Images/videos of the defect.
  • Requirements according to the issues:

By providing the above information, you can help us quickly and accurately resolve your 5 replacement requests. Our team will review your request and get back to you with a suitable solution within 24-48 hours.

Broken or Damaged products:

  • Images of the Packaging
  • Unboxing video, if the packaging was damaged during delivery.

Size Issues:

  • Images of the product being measured with an inch of tape.

Wrong Item:

  • Images of the shipping label.
  • Images of the products received

Changes to this Replacement Policy

  • We might refresh this Replacement Policy occasionally to reflect changes in our practices or for legitimate reasons. Any updates will be posted on this page.
Contact Us

Assuming that you have many different kinds of feedback about this Replacement Policy or how we handle your own data, kindly get in touch with us at

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